As you may know, we had to close our doors for a short period once lockdown began. Our supply chain had all stopped meaning we were unable to order the profiles, doors and everything else we require to install windows, doors and conservatories. However, as of Monday 4th May, we are open for business once again!
Our suppliers are now all up and running again meaning we can order the products you need. Lead times are the same as they were pre-lockdown for the majority or products with the only caveat being slightly longer lead times on coloured profiles.
The office – operating with skeleton staff
The office is back open and we have a reduced but essential team in place to allow us to comply with social distancing measures. The admin team will be available from the 4th May to handle customer service queries and other tasks. Obviously we are continuing with the measures put in place back in March – the cleaning regime, temperature monitoring and the provision and use of alcohol gel.
The sales team – available for appointments and consultation
Our sales team are also back on a rotation basis. One member of our sales team will be in the office each day, Monday to Friday available for telephone appointments and video chats as usual. Home appointments will be available once again in the near future and these will be in agreement with the customer and only where social distancing measures can be observed.
We will aim to open the showroom to the public as soon as possible but for now this remains closed. We are monitoring advice from government and as soon as lockdown is eased to the point that we can safely and responsibly welcome you back into the showroom, we will update here with a re-opening date.
Our installation team are now back at work and following the same procedures we introduced prior to lockdown in March. Take a look at our Covid-19 update post for more details. In short, they all have alcohol gel in the van and when on your premises will observe the 2m social distancing rule. Most installation work takes place from the exterior of the property and requires minimal time inside the property. All installations will only proceed with the agreement of the homeowner and where social distancing can be observed.
We are prioritising existing orders and will be installing in the order in which they were placed.
If you have any questions or require any further information, please give the office a call on 01223 323232 or contact us using the form on our contact page. We lookn forward to hearing from you and helping you achieve all your home improvements in the coming months.